Returns and refunds are accepted within 2 days only. You cannot request a return or refund after 2 days have passed.
Return Conditions:
- Returns are only accepted if the package is in the same condition in which it was delivered, including all tags and original packaging.
- If the parcel we receive is not in its original condition, then we cannot refund or return your parcel.
- You must to mail us your receipt of purchase for return.
- Please do not return your purchase to the original manufacturer, as we are resellers of branded products.
Refunds:
Once your returned item is received, it will be inspected by our quality team to determine whether the refund request is approved or rejected.
- In case of rejection, your item will be sent back to you.
- In case of acceptance, you will receive an email from us, and the refund will be processed through your original method of payment.
Exchange Policy:
You are eligible for an exchange only under the following conditions:
- The item is damaged or defective.
- You experience size issues.
- You received a wrong item that you did not order.
How to request an exchange:
Please email us at shaneellahi@gmail.com and send the item to our address, which will be provided in the reply.
Shipping Returns:
If you’re located elsewhere in Pakistan, delivery may take 6–7 working days.
You are responsible for the shipping cost for your exchange.
Only the cost of the product will be refunded.
Return shipping time may vary based on your location:
If you are in Karachi, shipping will only take 2-3 business days.
If you’re located elsewhere in Pakistan, delivery may take 6–7 working days.